Q&A Your Travel & Coronavirus (COVID-19)
Have questions about your travel and Coronavirus? Read on and see how we are coming together to help you. During this uncertain time, caring and supporting our customers and employees is more vital than ever. As now is not the time to panic, but instead, work together and react sensibly. That said, it is impossible to ignore the impact that Coronavirus is having on your travel and our industry.
We Continue To Operate Within Guidelines
Even in these unknown times, rest assured, we are still open and operating services for your group and essential travel. However, we are receiving a huge volume of calls and emails about travel and bookings. So alongside offering greater flexibility, we are following leading health and safety guidance and taking proactive steps to keep everyone safe. Read on for the answers, or get in touch if you have any further concerns.
Frequently Asked Questions
Yes, our services are still running. As you know there has been extensive advice from the Government, regarding non-essential travel. So any scheduled trips that have been deemed safe to run are continuing as usual. Plus we’re available to help with any new trips and we will continue to rescue stranded groups, as required.
If your event or trip is cancelled, we are extra flexible. We can transfer any deposits to future bookings. If specific dates are unknown at this time, we’ll keep your reservations open.
Alternatively, we are supporting cancellations on a case by case basis.
However, with reduced staff levels and increased customer concerns, our customer response team is extremely busy. So one thing we do ask is that you bear with us and be patient. It may take longer than expected, but we will get to you. Get in touch HERE
We take the welfare of you and our employees extremely seriously. That’s why we are doing everything we can to keep everyone safe. We are going above and beyond the advice from public health authorities. For example, we are rigorously and frequently washing hands and providing hand-sanitiser on all of our vehicles.
We have information notices in all of our vehicles to remind everyone of the right safety measures. Plus, where our vehicles have onboard washing facilities, we are keeping them stocked with soap, toilet roll and hygienic drying solutions and encouraging you to use them regularly.
Moreover, we have upped our vehicle cleaning regimes to the highest levels of hygiene for both drivers and customers, to minimise the risk of contact with Coronavirus (COVID-19). This cleaning extends to our depot and offices, which are undergoing deep cleansing routines daily.
We will continue to follow advice from the UK public health bodies and introduce any additional measures that are recommended or required.
As you can see, even Mike is embracing his inner Mrs Hinch!
Yes, we have a great supplier of hand-sanitisers. So we have enough high-level alcohol sanitisers to provide them on all of our vehicles.
Across our entire fleet, we have gone the extra mile and completed rigorous air conditioning deep-cleans and servicing. Reducing any air-borne contamination, so you be sure the air you are breathing is contamination-free. Therefore, making your journeys safer with us.
Should we made aware of an infected passenger, or if someone shows signs of infection, we have a series of events that we would implement quickly. We would take that vehicle out of action for the required quarantine period, for instance. Intensive, sterile cleaning would follow this quarantine using expert-advised methods. In addition to ensuring passengers safety and isolation, don’t worry – we would inform anyone in contact with that passenger to self-isolate.
Yes, our customer response team is available 24 hours a day, 7 days a week at all times throughout this crisis. So reach out to us via the website, your email or by phone if you need us – get in touch HERE
Yes, if you and your group are stuck and need an emergency recovery we have vehicles on standby to help bring you home. Get in touch HERE
If you have any concerns that we haven’t addressed above, get in touch?
Kick-Corona DISCOUNT To Follow, Once This Is Over
When we manage to kick the Coronavirus into submission, we will be ready to take you wherever you need to go with lots of energy and a BIG smile. But more importantly, we predict that everyone will need a little bit of help.
So keep checking back on our website and Facebook Page, as we will be running a Kick-Corona Discount on the other side. So come back to us for BIG savings on your next trip, once this is all over!
Stay Safe, Peeps
It’s a particularly challenging time for all of us and one that we hope will pass sooner, rather than later. For now, I’d like to thank all our loyal customers for sticking by us. And finally, most importantly, please look after yourselves and your loved ones, peeps!
